To streamline and improve printing, copying and mailing services IDOA has consolidated these services through an all state agency contract. This enterprise-wide solution provides state agencies one-stop-shop efficiencies and accountability.

Frequently Asked Questions | (.pdf)

Important Notices

• 2018 Mail Transition from AOS
• Data Print Reminders

Communication Plan

• Communication Plan | (.doc)
• Updates to Agency Contacts | (.doc)

Online Ordering Tools

• Web to Print Storefront | http://webtoprint.awrcusa.com/login
• Enhanced Mailing and Shipping (EMS) | https://webview.awrcusa.com/emswebview

Training

• Post Masters Quick Step Guide | (.pdf)
• Confirm Delivery Guide | (.pdf)
• Storefront System Training | (.pdf)
• EMS System Training | (.pdf)
• Ordering Business Cards Using the State Template | (.pdf)
• Presort Requirements | (.pdf)
• Sending Letters | (.pdf)

Billing/Invoicing

• Pricing
  • Through June 12, 2020 
  • Effective June 13, 2020
• Understanding your Invoice
• Postage Detail Description
• Direct Postage Billing for Vendor Payments

Program Management Documents

Scopes of Work

• Overview | (.pdf)
• Template | (.doc)
• Update Traveler Template | (.doc)
• Update Traveler Example | (.pdf)

Project and Change Request Templates

• Project Request Template | (pdf)
• Change Request Template | (pdf)
• Test Request Template | (pdf)

Shipping Service Definitions

• UPS Service Definitions
• FedEx Service Definitions

Printing Services

Business Cards

• Fillable Template | (.pdf)
• Business Card Sample | (.pdf)

Confidential Print and Mail Services Submission of Confidential Information

• Download Form: 53623 (Fillable Word)
• Download Form: 53623 (Fillable PDF)

Contact

Printing Services
Account Manager (assigned by agency) | (.pdf)
If your agency is not listed contact Lora Robinson at lrobinson@awrcusa.com

Mailing Services
Jeff Birnell
jbirnell@awrcusa.com

Billing
atrembley@benchmarkhs.com

IDOA Vendor Management
printmailservices@idoa.in.gov